Shipping policy

Shipping Policy

At LumiDent, we aim to provide a clear and reliable shipping experience. Please review the information below before placing your order.

Shipping destinations

We currently ship to: UAE. Available delivery options for your address are displayed at checkout.

Order processing

Orders are processed within 1 to 2 business days after payment confirmation. Business days exclude weekends and public holidays. Processing time is separate from delivery time.

Shipping rates and delivery estimates

Shipping charges and available shipping methods are displayed at checkout before you complete your purchase. Estimated delivery time after dispatch is same day. Delivery estimates are not guaranteed and may be affected by courier delays, holidays, weather, or customs clearance.

Order tracking

When your order is dispatched, we will provide shipping confirmation and tracking details where available.

Shipping address and delivery issues

Please check your shipping address carefully before placing your order. If you need to correct an address, contact us as soon as possible. Changes may not be possible after dispatch. If your order is delayed, missing, or arrives damaged, contact us with your order number and any relevant photos so we can investigate and assist you.

International orders

For international orders, any applicable duties, taxes, and customs charges will be handled according to the information displayed at checkout. Customs clearance may cause additional delivery delays.

Returns

For return and refund eligibility, please review our Refund Policy.

Contact us

For shipping questions, contact LumiDent at [ADD CUSTOMER SUPPORT EMAIL].